Commitment to Service
At Microtechs, we understand what it means to be your brand representatives. Our service staff and engineers may be the first contact your customers have had with your company.
We therefore have the resources and operational processes in place to deliver a professional and seamless service every time.
With almost 10 years experience of operating in the home and SME environments, our staff and engineers understand the range of IT services delivered both historically and today. Our expertise includes computers, networking, IP based entertainment systems and peripheral products, plus fixed, mobile, broadband and VoIP communications.
As for tomorrow, we understand the convergence of technology and business which requires media, utility and service companies to be IT specialists as well.
We work with all relevant authorities, and aim to exceed statutory requirements in all our dealings with clients and the general public- which is why our work is recognised and approved by Trading Standards officials. You can be assured that our workmanship, data protection benchmarks, warranty support and parts disposal are first class- and meet or exceed the legal and environmental obligations of your business.
Finally, to ensure that every aspect of the engagement process, with every single end user, goes smoothly, your contract with us will be administered by a dedicated team. Your process manager will handle all initial training, briefings to engineers, handover and sign-off processes and any telephone scripting required.
Above all, you can be sure that with Microtechs, your customers are in safe hands.